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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address to Wheelchair Vans Inc. Attention Returns Department at 22692 Granite Way Suite A Laguna Hills CA 92653

RETURNS AND CANCELATIONS

Our goal is to provide our customers with a pleasant service in the event a return is necessary.
Wheelchair Vans Inc. accepts returns of factory-sealed, unopened, new merchandise within 10 days of customer's receipt of the product; or returns of defective new product within 5 days of receipt.

PROCESSING TIME:

All returns will be processed within 30 days after receipt, provided the conditions outlined below are met.

RETURNS:
Wheelchair Vans Inc. does not accept any return without a valid Return Authorization Number. Please call 1-949-664-1146 for a Return Authorization Number. Customer will liable to pay a 20% re-stocking Fee for any returned non defective merchandise and shipping costs to and from Customer. Returned merchandise must be shipped no later than 10 days after issuance of a Return Authorization.

DOCUMENTATION AND PACKAGING
All Returns must include a detailed written description of the defect or problem and how to replicate it or why item is being returned. Merchandise must include all factory packed accessories in the original carton. Incomplete returns will receive a credit reflecting any missing accessories.


NO FEE CANCELATION POLICY:
Cancellations have No fee if requested before we issue shipping instructions.


PLEASE CONTACT US:
By phone at 949-664-1146
By email at Sales@949vans.com 
Before 5pm PST the same day of your order

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